Utilities
Location Intelligence Powers Utility Success
- Increase operational efficiency
- Maximise asset utilisation
- Improve customer loyalty
- Win new customers
- Meet regulatory requirements
Utility companies understand better than most the importance of location and location-based information. Since the first utility company was established, customers, prospects, network infrastructure, employees, the competition as well as the supply and services delivered over a network, have all existed somewhere. In fact it is this appreciation for location-based information that brings multiple departments and functions together.
At Pitney Bowes MapInfo, we understand that to remain competitive in today’s de-regulated climate, utility providers have to deliver more with less! They have to simultaneously better manage their assets, and improve operational efficiency, while offering customers the services they demand at best value for money, and all still under the constant scrutiny of the regulator.
Location is the common denominator that allows customers, assets, products, and services to be analysed in relation to each other. By using integrated Location Intelligence to gain greater value from their data, Pitney Bowes MapInfo helps utilities not only satisfy pressing departmental needs, but also provides an enterprise view of the business; and all whilst leveraging their existing IT investment.
Learn about just a few of the ways Location Intelligence can help you make more informed decisions and drive the success of your business:
Optimise network performance and asset utilisation
- Accurately record the location, specifications and status of network equipment and assets
- Determine the most cost effective and profitable design of the network
- Track network performance, service performance and regulatory conformity
- Record network faults and the affected customers
- Establish where under and overcapacity exists
Maximise the efficiency of your operation
- Help optimise the deployment of field engineering
- Provide field engineering with the correct geographic information and network records
- Provide immediate answers to ‘call-before-you-dig’ enquiries and share records with other utilities and public agencies
- Better co-ordinate engineering work to minimise disruption to transport and traffic
- Meet risk management and emergency planning requirements
Improve customer insight and marketing effectiveness
- Profile the characteristics and behaviour of existing and prospective customers
- Establish where potential high spending customers are located
- Determine where the competition’s presence forms a threat
- Deploy more precise, more effective marketing strategies
- Evaluate and prioritise customer and market opportunities
- Predict geographic demands for new services
Enhance Customer Services performance
- Validate billing addresses
- Add geographic location to customer records
- Automatically identify the location of incoming callers
- Determine the status of supply for any location
- Provide call centres with access to real time information about network and engineering activities
- Offer online customer access to information on the status of network, products and services
For further information or to arrange a free consultation with one of our industry specialists call 01753 848 200 or email: europe@mapinfo.com
Customer Testimonial
MapInfo Location Intelligence has enabled us to provide the first and only multi-utility service for internet access to its water, sewer and electricity underground records, operating 24 hours a day, 7 days a week. This system alone generates savings in the region of £500,000 a year!Peter Mahon
Asset Information Manager, United Utilities
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